🛠️ Brilliant Aussies Refund & Return Policy
Effective Date: April 21, 2025
At Brilliant Aussies, we're committed to providing quality products and exceptional customer service. Please read our refund and return policy carefully before making a purchase.
🔄 Change of Mind Returns
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Eligibility: You may return unopened, unused items in their original packaging within 14 days of receipt.
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Restocking Fee: A 15% restocking fee applies to all change-of-mind returns.
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Return Shipping: Customers are responsible for return shipping costs.
Note: Items must be in resaleable condition. We reserve the right to refuse returns that do not meet these criteria.
⚠️ Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned unless faulty:
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Pillows and seat cushions
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Compression socks
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Beauty devices
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Eye massagers
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Any personal care items that have been opened or used.
🛠️ Faulty or Damaged Items
If you receive a faulty or damaged product:
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Contact us within 48 hours of delivery.
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Provide photographic or video evidence of the issue.
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We will assess the claim and offer a replacement, repair, or refund as appropriate.
Note: Do not attempt to repair or modify the product yourself, as this voids the return eligibility.
🚚 Shipping Delays
We strive to dispatch orders promptly; however, delivery times may vary due to external factors affecting courier services.
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Delays: Shipping delays are beyond our control and do not qualify for refunds.
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Tracking: We provide tracking information for all orders to monitor delivery progress.
❌ Cancellations
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Before Dispatch: Orders can be canceled within 24 hours of placement if they have not been dispatched.
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After Dispatch: Once an order has been shipped, it cannot be canceled.
Note: Suspicious or fraudulent orders will be canceled, and payments refunded within 10 business days.
💳 Refund Process
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Processing Time: Approved refunds will be processed to your original payment method within 5–10 business days.
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Delays: If you haven't received your refund after this period, please check with your bank or contact us for assistance.
📦 Return Instructions
To initiate a return:
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Contact us via our Contact Us page with your order number and reason for return.
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Await return authorisation and instructions.
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Ship the item to the provided return address.
Important: Do not return items without prior authorisation, as unauthorised returns will not be accepted.
📞 Contact Us
For any questions or concerns regarding our refund and return policy, please reach out to us:
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Email: info@brilliantaussies.com
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Contact Form: Contact Us
Thank you for choosing Brilliant Aussies. We appreciate your business and are here to assist you with any issues.