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FAQs

✨ Brilliant Aussies — Frequently Asked Questions

💬 What is Brilliant Aussies all about?

We're a proudly Aussie-owned business on a mission to make everyday life a little easier and a lot more brilliant.
From backyard tools to kitchen gadgets, wellness products, and travel essentials, we handpick items that bring value, quality, and a touch of brilliance to your daily routines.


🚚 Do you offer free shipping?

Absolutely! We provide free shipping Australia-wide on all orders.
No hidden fees, no surprises — just straightforward, fast delivery to your doorstep.


⏱️ How long does delivery take?

We aim to dispatch orders within 1–2 business days.
Delivery times vary depending on your location:

  • Metro areas: Typically 3–5 business days

  • Regional areas: Allow 5–7 business days

You'll receive a tracking number once your order is on its way.


🔁 What is your return policy?

Your satisfaction is our priority.
If you're not completely happy with your purchase, we offer a 30-day money-back guarantee.
Items must be unused and in their original packaging.
To initiate a return, please contact our support team at info@brilliantaussies.com.


🛠️ What if my product is faulty or damaged?

We stand by the quality of our products.
If you receive a faulty or damaged item, please reach out to us within 7 days of receipt.
We'll arrange a replacement — no hassles.


📦 How can I track my order?

Once your order is dispatched, you'll receive a tracking number via email.
You can also track your order directly on our website here: Track Your Order


🌱 Are your products eco-friendly?

We're committed to sustainability.
Many of our products are designed with eco-friendliness in mind, using sustainable materials and minimal packaging.
We're continually working to expand our range of environmentally conscious options.


🌏 Do you ship internationally?

Currently, we ship exclusively within Australia.
We’re looking into international shipping options and hope to offer them soon!


💌 How can I contact you?

We’re here to help.
You can reach our friendly support team at info@brilliantaussies.com
Or visit our Contact Us page.
We aim to respond within 24 hours.


🦘 Is Brilliant Aussies an Australian company?

Absolutely.
We’re a proudly Australian-owned and operated business, run by locals who genuinely care about quality, value, and good old-fashioned service.
We know what Aussies need — because we’re Aussies too.
Every order supports a small business committed to delivering brilliant everyday solutions across Australia.


💳 What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, Afterpay and more.
So you can shop your way — quickly, easily, and securely.


🎁 Do you offer bundle deals or special promotions?

Yes!
We regularly run exclusive deals on bundles and bestsellers — including limited-time clearances.
Check our homepage or join our newsletter so you never miss out.


🧽 How do I use or clean my product?

We include simple instructions with most of our items.
If you ever need help using or maintaining your product, just shoot us a message — we’re always happy to assist.