All prices are in AUD.
We try our best to ship items as fast as we can. Please allow 1-2 days production time for your order to ship out, average shipping times are 3-12 business days.
Tracking numbers will be updated 1-4 days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please contact us Here.
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on all the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Please note: A 15% restocking fee applies to all refunds and returns.
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
Unfortunately, not yet. We are growing the business and reinvesting the much-needed funds into establishing Australian manufacturing, to keep Australians employed and support the Aussie economy. This is our end goal. Your support by purchasing our products puts us one step closer.
The good news is the company is owned by Australians and they operate in Australia.
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via contacting us Here. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
We’re working hard to get your orders to you as quickly as possible!
The holiday season is a busy time for all of us, and we truly appreciate your support. Due to the high volume of orders and increased pressure on delivery services (including Australia Post and other couriers), there may be some delays in shipping during this period. While we are dispatching orders as quickly as possible (usually within 12 hours on weekdays), please be aware that delivery times may take 5-12 business days depending on your location.
Shipping Delays: Although we strive to fulfill and ship orders promptly, Australia Post and other couriers are experiencing delays due to the high volume of parcels during the holiday season. While we will do everything in our power to get your order to you as quickly as possible, delivery times are unfortunately out of our control once the order has been shipped.
Patience is Appreciated: We kindly ask for your patience and understanding if your parcel takes a little longer than expected. Rest assured, we are doing everything we can to ensure your order arrives safely and as soon as possible.
Refunds and Cancellations: We are unable to offer refunds or cancellations for delays caused by shipping services, as these are beyond our control. Once your order has been dispatched, it’s on its way to you!
Absolutely! We are here to help you make your home beautiful! Please contact us Here and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly,
Thank you for your understanding and continued support. We wish you a wonderful holiday season!
